COVID-19 Updates

A full list of proper protocols a dealer needs to follow include:

Health and Safety Guidelines for Employees and Customers:
• Maintain social distancing protocols. If necessary, adjust workplace hours and shift design as necessary to reduce density in the workplace.
• Require all employees and customers to wear masks if in frequent contact with others.
• Implement strict cleaning and sanitation standards. Recommend hand sanitizer be made available throughout the dealership.
• Enact a continuous health screening process for individuals to enter the workplace.

Enhanced Sales Process:
• Test driving vehicles is permissible. Proper sanitization of the vehicle before and after the test drive is recommended. Dealership employees should not accompany the customer on a test drive.
• It is recommended that there be a designated employee to monitor adherence to social distancing. Manage showroom traffic to avoid high-density occurrences.

Staffing:
• With the enhanced selling process, dealers should only have essential staff necessary to facilitate sales.

Optional Recommendations:
• Signage in Customer Access Areas: Recommend dealers place health and proper hygiene reminders, along with social distancing reminders.
• Recommend vehicles only be accessed for test-drives upon request. Use of plastic steering wheel wraps and cover other commonly touched surfaces in vehicles during test drives. Dealers keep a control log of your sanitation activity/process.
• Dealers should consider scheduling “high-risk” customers for a specific day or time of day
• Enact a continuous health screening process for individuals to enter the workplace.

If you have any questions, do not hesitate to contact NYSADA at 518.463.1148